FAQ
Do you need help with something?
Our customer service team is waiting and ready to help you!
You can also write to us at charter@pacifico.lat or call us at 52 (33) 3025 5411
Can I rent a private plane if I am in another country?
Yes, we can get you on any flight from the country of origin to the desired country.
What kind of benefit do I have flying on a private plane?
The benefits of flying on a private plane are : avoiding long lines at the commercial airport, security filters, and, best of all, you set the time of your departure to make your flight.
Can I bring pets?
Yes, you can bring pets, as long as you have the appropriate documentation and that they are not endangered or exotic animals. The above is due to the regulations and requirements of the country you wish to travel to Click here to learn some basic requirements to consider.
Note: it is essential to review the regulations of each country on this topic
Note: it is essential to review the regulations of each country on this topic
Do you offer any in-flight amenities?
We do welcome our passengers with welcome amenities on their flight, such as snacks, water, and soft drinks.
What is an FBO?
It is a "Fixed Base Operator" where our passengers typically arrive, independent of commercial airports, providing our clients with the most extraordinary privacy possible.
What benefits does an FBO have?
Privacy, exclusivity, security, efficiency, aeronautical services, and private parking.
Can I rent any plane of a different category?
Yes, we can get a light category aircraft up to a heavy one, but the difference will be based on the client's requirements and budget; This helps us to give you the best option and have the best experience traveling with us.
Can I tip the operator and crew?
While not required, many customers tip staff as a gesture of appreciation for exceptional service.
Can I have any benefits for being a frequent customer?
Yes, we can offer a package of hours for our frequent clients. If you fly more than 20 or 50 hours a year, we can discount the flight hour, or if you prefer, directly on the quote.
Do you know if I can enter the FBO with my private security?
Yes, as long as it is coordinated with the arrivals of how many units (vehicles) would enter, color, license plates, and identification of the accompanying security personnel. This is requested for security and FBO control issues.
Can anyone charter a private plane?
Yes, we have all aircraft types worldwide for various budgets and needs.
I have a medical emergency. Do you have Air Ambulances?
Yes, we have all types of aircraft to cover these emergency events. To learn more about this service, visit the Aeroambulances section.
